How We Handle Your Information

HalfApple is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or place an order.

Information we collect

When you browse our site, place an order, or contact us, we may collect:

Contact information — your name, email address, phone number, and shipping/billing address.
Payment information — payment details are collected and processed securely by Stripe. We never store your full credit card number on our servers.
Order information — products purchased, order total, shipping details, and transaction history.
Device and usage data — browser type, operating system, pages visited, and interaction patterns collected through Microsoft Clarity analytics.

How we use your information

To process and fulfill your orders, including shipping and delivery.
To send order confirmations, shipping updates, and customer service communications.
To improve our website, products, and overall shopping experience.
To comply with legal obligations and protect against fraud.
To respond to your inquiries and provide customer support.

Cookies and analytics

We use Microsoft Clarity to understand how visitors interact with our website. Clarity collects anonymized usage data including clicks, scrolls, and page navigation through cookies and similar technologies. This helps us identify usability issues and improve the shopping experience.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain site functionality.

Third-party services

We share your personal information only with trusted third-party service providers who assist us in operating our business:

Stripe — payment processing. Stripe handles all payment transactions securely under their own privacy policy.
Resend — transactional email delivery for order confirmations and customer communications.
ChitChats — shipping and logistics services for order delivery within Canada.
Vercel — website hosting and infrastructure.
Microsoft Clarity — website analytics and usability insights.

These providers are contractually bound to use your information only for the purposes of delivering their services and are subject to their own privacy policies.

Data retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of seven years for tax and accounting purposes. You may request deletion of your personal data at any time by contacting us.

Your rights under PIPEDA

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Withdraw consent for the collection, use, or disclosure of your information.
Request deletion of your personal data, subject to legal retention requirements.
File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

Data security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted and processed through Stripe's PCI-compliant infrastructure.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically.

Contact us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at info@thehalfapple.com.